Drovo policy center
Terms of Service
Core terms for using the Drovo marketplace.
Pre-launch policy framework. Counsel must adapt and approve this document for each operating jurisdiction.
Marketplace role
Drovo provides technology that helps customers, independent delivery providers, and merchants coordinate local fulfillment.
Accounts and conduct
Users must provide accurate information, protect account access, follow applicable law, and avoid harmful, fraudulent, or abusive activity.
Orders and pricing
Displayed estimates may change when a customer accepts a driver offer, authorizes a substitution, or receives an approved adjustment.
Disputes
Refund, dispute, suspension, and appeal procedures are administered through the support and moderation workflows.